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CRM for local and central governmentWoking With the quest for better and more efficient public services, CRM projects play a key role in streamlining processes to provide joined-up services, integrated around the needs of users. Effective CRM helps you to understand, anticipate and respond to your customers' needs in a consistent way, right across your organisation. This event brings together those responsible for CRM projects in local and central government, to exchange best practice and discuss key issues for ensuring CRM success. Delegates will benefit from expert comment and insights from the people behind CRM programmes that have helped improved their organisation’s efficiency and deliver more efficient services. CIBER UK is now combining its expertise in the application of CRM software within local government together with its position as a leading partner for Microsoft Dynamics CRM. As a result of the work we have done over the years, we have been able to build up a library of business processes that accurately reflect key information flows within an authority. Making use of highly functional, flexible, and configurable applications such as Microsoft Dynamics CRM now enables us to help authorities deploy solutions quickly and efficiently to meet their needs. Click here for the event website:
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