CRM and Systems Integration -
Realising Benefits and Improving Services

24th September 2008, City of Manchester Stadium

This event will show how better systems integration can help deliver the services your customers demand more quickly, at lower costs. This is what is meant by the “ruthless focus on delivering better value for money” that is promised by the recently published Operational Efficiency Programme.

Integrating front and back office systems, making best use of legacy systems and developing a systems architecture that will enable flexible responses to future customer needs is critical to delivering service improvements and efficiencies. This event will show how others have realised benefits and demonstrated efficiencies. 

CIBER will be on hand in the exhibition area to explain how they have developed solutions in partnership with Microsoft to meet the needs of the citizen and the organisation. Departmental applications may have been acquired or developed to meet the needs of specific business functions. The challenge now is how to integrate these systems, to share the information they contain, to the degree required by your CRM strategy. CIBER and Microsoft have the tools and technologies which can help with integration, as well as collaboration, even if you have already selected or implemented an alternative CRM application.

CIBER has worked with many local authorities and government departments to deliver a range of solutions from e-Pay solutions using Microsoft Commerce Server and Freedom of Information solutions utilising Microsoft Sharepoint Server at Royal Borough of Kingston, to system integration solutions with Microsoft BizTalk Server at Derby City Council and Basingstoke and Deane Borough Council. CIBER has also delivered CRM solutions at States of Jersey, Derby City Council and at the Royal Borough of Kingston.

CIBER UK has the experience and expertise to help make best use of these functional technologies to deliver business benefits with a rapid return on investment.

Click here for more about the event

http://www.publicsectorforums.co.uk/page.cfm?pageID=5067

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