More operators find out working with CIBER UK pays off

December 2004 — More pub and club operators are turning to CIBER UK, a proven market leader in tailored payroll services, to find a cure for the admin headache of running the payroll.

It has signed new contracts with Yates Group, one of the UK’s leading managed house chains, C-Side Holdings Ltd and Leisure Xcel Ltd (formerly Lazi Leisure Ltd) - two companies that run late licence outlets and clubs.

CIBER’s Business Development Manager Colin Charlton said he was delighted with the new gains to the company’s client list, which already includes Eldridge Pope, Wizard Inns (now Pathfinder Pubs), and restaurant chains such as DPP (Deep Pan Pizza).

“We believe our team and systems are the best in the business – featuring a mix of IPPM qualified payroll staff with wide knowledge of legal compliance, and our own cutting edge software to provide a complete solution,” said Colin.

He added: “We evaluate each clients’ payroll process before agreeing a solution. At the same time, we address the core concerns of any business considering moving payroll administration away from Head office – resilience, confidence that payroll data is secure and accessible when it is needed.”

Ascent has almost 30 years’ experience providing payroll services to public and private sector organisations and from its Managed Service Centre in Billingham, Teeside, manages more than £11 million in monthly BACS payments on behalf of clients.

The company’s expertise in payroll services, process automation and the effective use of technology to provide a payroll service designed to address the specific needs of companies in the licensed trade, has won it a string of new business gains this summer.

Yates first outsourced payroll responsibility to CIBER in 2001 to free up management and admin time by ridding itself of the burden of running payroll for its 3,500 staff.

It has now signed a new contract to extend what has proved to be a successful business partnership.

Mark Jones, Yates’ CEO, said that outsourcing essential but non-core activities, has allowed his management team to concentrate on driving better value from the business and its assets.

Yates found that running payroll in a widely spread estate, and in a market where staff turnover is very high, is not only costly and time-consuming, but also a distraction for management trying to focus on making each outlet as profitable as possible.

CIBER’s managed service solution has introduced a simpler process for collecting payroll data, which was easier for bar staff to use, and a better computation process at head office.

Yates’ Operations Finance Manager Mark Coverley said: “With these improvements, and the outsourcing of the responsibility of payroll processing to CIBER, this really means that the management at head office, and the estate, can concentrate on running the business without the worry of payroll deadlines.”

C-Side is Brighton’s premier leisure company with 350 employees, and operates a range of venues including four nightclubs, a string of pubs and bars and a restaurant in Brighton, Portsmouth and Southampton.

C-Side’s Financial Director Tim Allen said that he hadn’t considered outsourcing… until the need to recruit new staff in Head Office Finance arose. Rather than recruit he decided to shift the payroll burden to a specialist, and CIBER gave him the double benefit of reduced overheads and improved service to staff.

Allen said: “You can see from their client list that they know our market and when you meet them to discuss your own situation, they offer pragmatic advice on how improvements can be made and operating costs reduced.”

CIBER were able to take over the payroll in under five weeks from initial enquiry.

“I was impressed by the care and attention taken to tailoring the service to my needs,” said Allen. “CIBER work at understanding our issues – you are always hesitant doing something like this for the first time.
“Our employees are our strength, our lifeblood. If any decision I take had a negative impact on the staff, the business would suffer, so my confidence in selecting CIBER, to ensure the transition went smoothly, has been vindicated.”

Leisure Xcel Ltd had two key objectives in mind when outsourcing payroll operations:

Led by Dave Bell, the company has transformed the operational management of its North East pub, bar and nightclub operations, by implementing strong management controls.

Part of this transition involved shifting the non core task of payroll administration out to CIBER, a key part of the drive to minimise Head Office administration and keep costs to a minimum. Since taking control of the business, a key priority has been establishing robust administration to support staff working in the company’s nine units – pubs, late-night bars, night clubs, restaurants and a hotel.

Day-to-day back-office operations are managed by Chris Hunter. He said: “Proof, if proof were needed, was seen when summer holidays for key members in an already busy management team over-lapped, and the payroll was one less thing to worry about. One week into the process, CIBER had taken over responsibility and the payroll deadlines were guaranteed.”

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