Home > Products > Microsoft > Dynamics CRM

Microsoft Dynamics CRM is a fully integrated customer relationship management solution that provides organisations with a unified view of all customer information and interactions across the enterprise.

Key Highlights

• Company, contact and activity management provides the basis for a strong, co-ordinated customer relationship management strategy.
• Powerful functionality supports the sales, marketing and customer service operations within the organization.
• Customization and workflow features of Microsoft Dynamics CRM make it easily adaptable to meet your more specific information and business process needs.
• A choice of access via Web browser, Microsoft Outlook client, Microsoft SharePoint Portals, custom portals, and mobile devices, ensures that Microsoft Dynamics CRM is easily available to your users wherever they may be.
• The familiar Microsoft user interface aids ease of adoption, lowering implementation and training costs.
• Seamless integration with other Microsoft products and third party products delivers greater efficiencies to the organization with automated information flows and reduced duplication.

With a choice of delivery including On-demand and On-Premise options, and the ability to switch between them as your needs change, it is easy to adopt Microsoft Dynamics CRM for any scale of requirement from a small departmental solution to an enterprise level CRM solution.

<More about Microsoft Dynamics CRM>

Why CIBER for Microsoft Dynamics CRM?

• CIBER has many years experience implementing and integrating enterprise business applications and has worked with leading CRM technologies from SAP, Sage and Microsoft for over 15 years.
• As a result, we understand the issues around unifying customer data from across the organization and integrating other business systems, processes and data with the CRM applications.
• CIBER has a deep knowledge of Microsoft Dynamics CRM and how to apply it on behalf of customers , having worked with the first versions of Microsoft Dynamics CRM (Version 1.0)
• We keep ourselves at the leading edge of its development and deployment and consistently participate in the technology adoption programs (TAP) for new versions of the product. This way we ensure that we have the detailed knowledge to support our customers fully and confidently when these products are released to market.
• CIBER is participating in the TAP for Version 5.0.
• As part of the TAP for Version 4.0 we undertook one of the first large global roll-outs taking advantage of the improved, multi-tenancy, multi-currency and  multi-lingual support for a solution involving over 3000 users across 19 countries.
• Under the TAP for Version 3.0, we were the first partner the EMEA region to roll-out and an upgrade and implementation into a customer site.
• CIBER is one of Microsoft’s leading Gold Partners worldwide, and was nominated Microsoft Dynamics CRM Partner of the Year Finalist for FY2009 in recognition of its achievements.
• CIBER is a member of the Microsoft Dynamics ISV Program and develops added-value extensions to the core product that enhance customer solutions. 

CIBER also recognises that customers want to take advantage, not just from individual Microsoft products, but from their effective integration with each other and with 3rd party systems and environments. We have become one of the most highly qualified Microsoft Gold Partners in the UK with competencies in multiple disciplines to combine high levels of expertise in CRM with a deep understanding of how it can be orchestrated with other products to provide a wider business solution.