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Distribution

Benefits at a glance

• Cuts costs by minimising your investment in inventory, improving stock management and optimising transport resources
• Helps you develop and maintain market share by offering telesales support, enhancing service levels and providing flexible ordering/payment options
• Maximises the value of your supply chain and supports you in building strong partner networks
• Keeps your finger on the pulse with business alerts

Build market share through exceptional - and profitable - customer service

Sage Line 500 Distribution supports you in the drive to deliver levels of service that exceed customers' expectations, while closely managing your costs. It provides the necessary integrated processes and information flows to help you supply total quality in terms of products, service and after-sales support.

The order processing options within Sage Line 500 Distribution give you maximum flexibility in fulfilling customers' individual requirements on ordering and payment methods, order size, delivery times and packaging and labelling.
At the same time, comprehensive reporting and evaluation of market trends, analysed by product, market sector and geography, give you a clear picture of where your best opportunities for profit lie.

Companies handling large volumes of orders over the telephone will be interested in the new telesales module, which can handle a multitude of requirements, including mail order and counter sales, in a variety of industries.

Focus your supply chain and your resources on customer satisfaction

Supplying excellence in service demands strong partner networks that are concentrated on continuous improvement in customer service. Sage Line 500 Distribution helps you manage a seamless flow of information and goods from supplier to end consumer. You will reduce inventory and manage stock to satisfy your customers in a cost-effective way.

Sage Line 500 Distribution keeps you fully in control, even in multiwarehouse environments, with real-time multisite views of current and expected stock and extensive inventory management features.

Create an effective purchasing strategy to reduce your financial commitment

An efficient purchasing strategy balances high customer service levels with minimal financial commitment. Through its extensive support for purchase requisitioning, Sage Line 500 Distribution helps you create a centrally managed, flexible purchasing operation that keeps you fully in control.

Be fully alert to significant events

Being able to react quickly to occurrences or conditions that could potentially affect - or harm - your profitability or service levels is vital for sustained success. Sage Line 500 'sounds the alarm' by alerting your nominated person to respond to predefined business events, by your choice of eMail, phone, SMS, pager, fax, or over the web when configured to work with business alerting software.

Core Distribution Modules

Inventory Control

Effective Inventory Control is the cornerstone of an Efficient Consumer Response (ECR) strategy, the premise of which is to deliver maximum customer service at an acceptable cost. For most companies a stock holding of some kind is a necessary evil if high service levels are to be maintained. The supply of goods, whether manufactured or purchased, has to track demand as closely as possible. Inventory Control provides all the necessary tools and information to enable you to minimise your investment in stock and depot resources whilst ensuring a high level of service.

Sales Order Entry

Sales Order Entry allows organisations to achieve high levels of customer service by enabling efficient entry of orders and timely delivery of goods. Sales Order Entry is fully integrated with the Contract Management, Financial and Manufacturing modules providing all of the necessary tools and information to allow companies to gain a competitive edge by delivering exceptional levels of customer service.

Sales Invoicing and Analysis

Comprehensive analysis of the sales activity, both by profitability and market trends, is key to ensuring business growth and customer service. Sales Invoicing and Analysis provides accurate cost of sales with full margin visibility. Integration with the General Ledger provides for sales revenue and cost of sales analysis by customer, warehouse and product.

Purchase Order Processing

Purchase Ordering Processing provides all of the necessary tools and information to allow you to develop cost-effective strategies geared towards delivering high levels of customer service. This is enabled by matching key purchasing decisions back to forecast and actual demand.

Complementary Distribution Modules

Telesales Order Entry & Utilities

The telesales system offers end-users the opportunity to capitalise on the contact they have with their customers. Whether their solution is proactive (outbound telemarketing) or reactive (inbound order processing), the combination of speed, flexibility and information improves the service to the customer and maximises sales. The Order Entry module offers a fast order capture facility particularly suited to a telesales environment. The Utilities module offers a wide range of reporting facilities including operator performance and sales trend analysis.

Purchase Requisitions

Target customer service levels, economies of scale and overall financial commitment are all factors that need to be built in to an efficient purchasing strategy. Requisitioning provides comprehensive financial control over the purchasing process. Configurable requisition authorisation enables a hierarchical process that may involve requisition supervisors, buyers and budget controllers. Costs are minimised by consolidating multiple requisitions for the same supplier into a single purchase order, ensuring an efficiently managed centralised purchasing operation. Purchasing commitment is tracked through to the General Ledger with real-time budget consumption built into the requisition authorisation process.

Point of Sale

Sage Line 500 offers functionality for Point of Sale and Mail Order operations. It is particularly appropriate where you have a mixed requirement for counter sales and back office order processing from the same common stock holding.

The system allows the user to handle instant orders which may either be over the counter or mail order and include credit cards or other 'cash' payment methods. Credit cards can be validated on-line or as an overnight batch process using the latest validation and authorisation checks.

Post Code Search

Sage Line 500 includes a module which allows the operator to enter a Post Code to retrieve the basic customer address details at a number of different points in the Telesales Order Entry process. This can also be undertaken when using Telesales to enter details of new customers ( both on the Sales Ledger customer file or the Telesales Customer file). It can also be used when the user wishes to enter or amend the delivery address on a specific order, either via the Order Header screen or the Telesales Payment Types screen.

Repetitive Route Scheduling

Repetitive Route Scheduling allows the user to set up details of transport resources (drivers and vehicles) and standard routes (areas and days/dates). The system will then generate loads (routes/delivery dates) to which orders can be allocated. The user can then produce shipping documentation, i.e. picking list, despatch notes, by load.

Warehouse Management, Utilities and Bar Coding

The Warehouse Management system provides functionality which helps utilise warehouse space more efficiently. The main areas covered are: warehouse putaway, pick face replenishment, picking and despatching, all of which enable efficient control and visibility of stock within the warehouse. Users also have the option of selecting additional bar code facilities.

Returns and Repairs

Sage Line 500 Returns and Repairs system allows the user to record, track and progress items returned for credit, replacement or repair. The combination of speed of entry, flexibility and on-line information can help you to improve the service to the customer ensuring visibility of the returned product throughout the return/repair cycle.

The Returns Logging module offers the facility to record and track details of items returned by a customer for credit or replacement, interfacing directly to the Sage Line 500 Telesales Order Entry module. The Repairs module helps the user control and manage the repair process, including interfaces to the standard Sage Inventory and Bill of Material modules.

Branch Inventory Transfer Management

Branch Inventory Transfer Management allows the user to control the internal movement of stock from one location to another. This is achieved by using the Telesales System to handle transfer notes (internal sales orders). These are then processed in a similar way to normal sales orders, except that the 'customer' is in fact in an internal location, typically a warehouse as defined in the standard Sage Warehouse file.

The system is different from the standard Sage stock transfer facility in that it handles the concept of 'in transit', i.e. the potential time delay between the stock leaving one location and arriving at its destination.

Waste Management

This new module provides support for EU Waste Management regulations where two methodologies have been adopted - one for the UK and one for Germany. The majority of EU members are adopting the German approach and therefore this module has been designed to support both methods within one, generic, solution.

Waste Management provides a retrospective package build function which analyses packaging requirements based on historical transactions written to the Stock History file. These transactions can include sales despatches, receipts and, where applicable, imports. Flexible reporting and enquiry functions are provided over the split detail, which facilitate direct transfer of information onto packaging returns.

Extended Discounts

In some business environments there is a requirement for multiple discounts, recorded separately on a single order line. In these complex scenarios it is especially important to automate this to avoid errors and speed processing. Extended Discounts provides the functionality to manage a number of more complex discounts automatically. Multiple discounts may be calculated on an order line and also at order level. Percentage calculations may be based on list price or price so far.